11 types of difficult customers
If there is one thing that all businesses have in common, regardless of size, industry, or location, it is customers. Customers are the lifeblood of a business. Without them, a business can neither exist in the long-term nor prosper. Customers support businesses that fulfill their needs and agree with their beliefs, and this relationship is incredibly important to both parties.As a business, sometimes it can get difficult to deal with certain customers. As a customer, it can at times feel like businesses do not care or deliberately fail to adequately address concerns. This communication gap requires effort from both sides in order to be bridged, as it would with a personal relationship. The business-customer relationship is invaluable to businesses, which in turn try their best to please customers in order to further strengthen that relationship.
Sometimes, however, direct interaction can be a frustrating experience on both ends. Most customers do not actively try to be difficult, are there are a multitude of reasons as to why someone could act in a certain way. From the business’ point of view, it is helpful to know what these reasons might be and how to best interact with customers that can be labelled as “difficult.” To this end,Fundera has created an infographic describing 11 different types of difficult customers. It covers a wide variety of customers, provides some general traits, and offers tips on how to best handle them to ensure a positive experience.
This guide is not only useful to businesses but also to customers. As a customer, it could help to identify some of these traits within oneself and work on them to minimize frustration to both parties in the future. Effort solely from one end might not be enough to effectively build a lasting, rewarding relationship. It is essential, as a customer, to feel like a business is truly communicating in a way that addresses the heart of the problem and gets the point across. When the customer and the business are on completely different wavelengths, it is challenging for either side to communicate effectively. This guide can help both parties communicate in a better way that allows them to make the best out of the relationship.
This guide is not only useful to businesses but also to customers. As a customer, it could help to identify some of these traits within oneself and work on them to minimize frustration to both parties in the future. Effort solely from one end might not be enough to effectively build a lasting, rewarding relationship. It is essential, as a customer, to feel like a business is truly communicating in a way that addresses the heart of the problem and gets the point across. When the customer and the business are on completely different wavelengths, it is challenging for either side to communicate effectively. This guide can help both parties communicate in a better way that allows them to make the best out of the relationship.
Check out the infographic below on 11 types of difficult customers and the best ways to help them:
