From RCIPS

In order to streamline the application and issuing of Police Clearance Certificates (PCC), the RCIPS Criminal Records Office (CRO) has made changes to their processes. There are some important changes that applicants need to be aware of.

The production process is now system-generated and certificates will look a bit different to previous versions. The wording and format has been revised and certificates will now feature electronic signatures.  No stamps will appear on the new PCC’s.

Depending on the purpose of the PCC or the method of collection chosen at the time of submission, the PCC can be emailed to individuals, or directly to one of the government entities listed, or a physical copy can be sent by domestic registered mail. There is no longer any in-person pick up option available.

Due to data protection requirements, receiving a PCC by email will require entering a password to access the digital certificate. The password will be related to the form of ID used to apply for the PCC.  If the PCC’s are forwarded to a third party, individuals must also provide the password.

PCC turnaround time is now ten (10) business days.  We encourage individuals to submit their application well in advance to ensure timely processing of PCC’s to meet deadlines.

We are aware that there have been some delays in the processing of applications, due to transitioning to the new system and the unusual surge in the number of applications with the gradual reopening of the economy.  As the new processing system is designed to streamline the PCC process, over time the RCIPS CRO expects to see a reduction in the turnaround time in production of certificates.

All requests for PCC’s must be made online at www.eservices.gov.ky. Currently the PPC pages on the eservices website are under maintenance.  Please disregard information that conflicts with the new process.  We apologise for the inconvenience while we work on improving the pages.