George Town – 27 March 2025

The Cayman Islands Chamber of Commerce is excited to present the Better Business 1,2,3 Series, a
dynamic training program designed to enhance essential workplace skills. Facilitated by
Career Educator Brian Wilson, this series aims to equip individuals at all levels with the
tools they need to excel in their careers and contribute to their organizations’ success.
Whether you’re looking to improve your communication, customer relations, or office
practices, this series has something for everyone!

Better Business 1,2,3 is divided into three parts, each focusing on a critical aspect of
professional development.

Part 1: The Grammar Game
This interactive workshop dives into the nuances of English grammar and effective
business communication. Participants will learn to craft clear, confident messages that
resonate with their audience. Through fun exercises and practical examples, attendees
will gain the skills to avoid common grammatical pitfalls and enhance their written and
verbal communication.

Part 2: Customer Relations
In this session, participants will explore the art of building strong customer
relationships. Through interactive discussions and role-play, attendees will learn
valuable techniques for making positive first impressions, communicating effectively,
and handling difficult customers with empathy and patience. This workshop is designed
to help businesses foster long-term loyalty and satisfaction among their clients.

Part 3: Best Office Practice
This final part of the series focuses on creating an efficient and productive office
environment. Participants will learn strategies for staying organized, managing time
effectively, and fostering positive workplace relationships. Topics include office
etiquette, teamwork, and maintaining a balanced wellness. This workshop is perfect for
teams and individuals looking to elevate their day-to-day operations.

Who Should Attend?
The Better Business 1,2,3 Series is ideal for individuals at all levels who are looking to
enhance their skills and contribute more effectively to their organizations. Whether
you’re a seasoned manager, a new employee, or someone looking to refresh your skills,
this series offers valuable insights and practical tools for everyone. Business owners,
team leaders, customer service representatives, and administrative staff will
particularly benefit from the diverse topics covered.

Why Attend?
The Better Business 1,2,3 Series is a not-to-be-missed opportunity for individuals in the
Cayman Islands to enhance their skills and contribute to their organizations’ success.
This series is an excellent supplement to any organization’s induction or orientation
program, helping to cover essential bases and ensuring all employees reach a
professional level. As the Cayman Islands continues to grow as a global financial hub,
companies here need to make a world-class impression. With expert guidance from
Brian Wilson, attendees will leave each session equipped with practical tools and
strategies to excel in their roles. Don’t miss out on this exciting series—register today
and take the first step towards better business practices!

Visit our website: Caymanchamber.ky or contact Chamber Training Coordinator
Emily Sintorn at 743-9126 to find out more!