A message from the Chief Executive Officer – Michael Gayle

COVID – 19 Update

Dear Valued CINICO Members,

Like you, we have been monitoring the developments surrounding the threat of Coronavirus, “COVID 19”. On Thursday March 12, 2020, our Premier announced the confirmation of the first case in the Cayman Islands and the country is now in a heightened state of preparation, as our Government and medical professionals work to contain the spread of the virus.

CINICO’s priority is to ensure the safety and welfare of you, our valued members, our members of staff, and their families. We have put in place a task force who are focusing on our response and have formulated strategies to address this potential crisis.

One of the primary means of controlling the spread is to limit person to person interactions, and as a result, we will be implementing changes in our customer service and payment procedures. With effect from Wednesday March 18, our offices will be closed to the public and as such, we will no longer be accepting payments at our offices. Payments which are being made by cheque can be deposited in the dropbox outside of our office. Claim forms can also be deposited at the office. Cash payments must be made at Cayman National Bank (CNB): You will need to provide the bank with your Name and Member ID #.. Payments can also be made online at CNB, RBC and Bank of Butterfield.

Should you have any queries, you can call us on 345-949-8101 or email us at [email protected]. For urgent assistance with medical case coordination matters, members may call the respective number
listed below based on first letter of the member’s last name.

After-hours

For members receiving care in the USA, call 345 – 949-8101. Selecting Option 3 will direct after hours calls to 1-888-543-1328, our US network provider’s call centre and Option #1 should be selected. You may also email: [email protected] for assistance.

For members receiving care in the Jamaica, call 1-868-798-9627 or 1-876-406-8479 or email [email protected]

For members in the Cayman Islands or other jurisdictions requiring urgent assistance, call 345 – 949-8101 or email [email protected]

We do not believe that there is any reason to panic, but we believe that we need to treat this potential outbreak with the level of seriousness that it deserves. We encourage you to follow guidelines set out by the Government, some of which can be viewed on www.hsa.ky.

We will provide further updates as the situation unfolds.