Mr. Alee Fa’amoe, the Information and Communications Technology Authority’s (ICTA) recently-appointed Managing Director, brings to that office more than two decades of leadership in the telecommunications and professional service industries, as well as a unique blend of management and technical acumen.

With wide expertise in the Cayman Islands and across the region, Mr. Fa’amoe now manages the daily operations of the ICTA, and is charged with ensuring that technology service providers comply with the Information and Communications Technology Law.

Mr. Fa’amoe’s role encompasses the regulation of all forms of telephone, television and radio broadcasting in the Cayman Islands. The work of his office ranges from managing the “dot-ky” national domain, and legislative issues, to licensing all radio operations – whether in air, on land or at sea.

The new MD, who is a non-voting member of the ICTA Board, has a sound background in technology, operations, and management; developed in local and international corporate arenas.

Welcoming the appointment (which became effective on 28 May, 2014), and congratulating Mr. Fa’amoe, Minister Kurt Tibbetts said, “We are delighted to recruit a Caymanian of his caliber, and we are confident that the ICTA will be well-served by his talents, along with those of his staff.”

A renewed focus on customer service and efficiencies are the goals of the new MD, along with additional scrutiny of the quality of services offered (not just the traditional focus on prices and availability). He emphasized that this goes hand-in-hand with greater efficiencies.

Noting that the office has been established for a decade, Mr. Fa’amoe said there is now a need to facilitate healthy competition across all services, while ensuring that consumers reap the benefits.

Commenting on the need to use the right metrics to measure performance of the Authority, the MD said the ICTA will be measuring itself against key performance indicators, such as the time it takes to process requests, respond to complaints or to resolve industry disputes.

He also hopes to enable automation of ICTA tasks, paperless processes, and better information management. “We have already begun to transition from obsolete, outdated systems towards modern, efficient cloud-based solutions. Additionally, I have determined that the Authority will be 90% paperless by the end of this summer.”

Over the course of two decades in his previous role in the ICT industry, Mr. Fa’amoe rose to the position of Regional Vice President-Broadband at Cable and Wireless. In that time, he became recognised as an industry-expert in telephone numbering and network operations.

He subsequently spent several years as the Chief Operating Officer of Deloitte, Cayman. There, his responsibilities included human resources, marketing, information technology, operations, and finance. He also shared his knowledge of information communications technology (ICT) and operational matters with Deloitte branches in other Caribbean countries.

In 2010 Mr. Fa’amoe moved to Brac Informatics Centre, where he provided services relating to workflow-management systems, web- and cloud-storage; as well as custom-designing IT solutions, with supplemental expert project-management services.

For most of the preceding year, he worked as an independent consultant, advising clients in areas such as system and workflow designs, and paperless processes.

At the ICTA, his new duties are as expansive as the telecommunications field. They include conducting research and developing new recommendations; dealing with legal proceedings, resolving complaints and disputes relating to ICT; regulation of certain aspects of e-business; and coordinating efforts with the relevant Government agencies.

Already meeting these responsibilities, the Managing Director said he looks forward to seeing the field of telecommunications grow.

He concluded: “While the ICTA should be an advocate, we cannot stand in the way of opportunity; but must instead facilitate the exploration of technologies and services which enhance the growth and success of ICTA. A vibrant ICT industry should provide job opportunities and contribute to the Islands’ GDP.”