Following reports of an outage on one of OfReg’s two international submarine cables yesterday, 4 July, OfReg can confirm that after inquiring into the matter with several of its licensees as well as the operators of the submarine cable- that there was no such outage.

While there was a loss or degradation of internet service for several customers, it appears to be related to on-island network issues and not related to outages on any of the submarine cable systems.

OfReg will continue it’s inquires to identify the root cause of the problem to ensure that such issues do not reoccur.

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About OfReg

The Utility Regulation and Competition Office (‘OfReg’ or the ‘Office’) is the independent regulator established by section 4 of the Utility Regulation and Competition Act (as revised) (the ‘URC Act’) for the electricity, information, and communications technology, water, wastewater, and fuel sectors in the Cayman Islands. 

OfReg provides the opportunity for consistency and collaboration in regulation across the energy, fuel, ICT, and water sectors; better utilisation of skills and resources resulting in more efficient and effective regulatory processes; encouraging competition where appropriate and feasible; championing sustainability and innovation across markets, contributing to the economic and social goals of the Cayman Islands.