“How have the recent changes in Department of Immigration procedures affected you personally, and in the workplace – and how can they be improved?”

That is the concept behind the Immigration Customer Service Satisfaction Survey 2012, which is now being circulated.

The survey questionnaire was launched this week, and residents have until Monday, 23 July, to complete the form. It is accessible on the Immigration website, immigration.gov.ky.

Chief Immigration Officer Linda Evans said the data returned will allow the department to fine-tune its focus on key areas of service, especially though the Key Performance Indicator section.

This current undertaking follows 2009’s comprehensive Customer Service Satisfaction Survey which was undertaken by Deloitte. That information was used in drafting the department’s Three-Year Strategic and Business Plan. It also guided the revision of internal goals and procedures.

“Feedback from the first survey was meaningful and used to streamline new services,” said Ms Evans. “Public participation in this new survey will therefore help us determine the way forward.”

The department has secured the services of Deloitte to administer this follow-up survey, and to offer a comparative analysis on the results.

Local business groups have been approached directly, but the public is encouraged to complete the questionnaire online, which takes only 10 to 15 minutes.

For more information, contact the Department of Immigration at 949 8344.

You can download the Immigration Survey 2012 at <http://www.zoomerang.com/Survey/WEB22G4W2Z24TT/>