From JIS

Story Highlights The Jamaica Tourist Board (JTB) has hailed the Norman Manley International Airport (NMIA) for being named the most improved airport in Latin America and the Caribbean by the Airports Council International (ACI).

The Kingston-based airport received the honour in the ACI?s 2015 Airport Service Quality (ASQ) awards announced on February 29. Director of Tourism at the JTB, Paul Pennicook, in also welcoming the honour, said that a nation’s airport is essential to the overall development of the economy.

The Jamaica Tourist Board (JTB) has hailed the Norman Manley International Airport (NMIA) for being named the most improved airport in Latin America and the Caribbean by the Airports Council International (ACI).

The Kingston-based airport received the honour in the ACI’s 2015 Airport Service Quality (ASQ) awards announced on February 29.

“The award is an excellent one to earn as it shows continued improvements that are having a positive impact on airport users. Persons, who come through the airport, will spend less time in the facility and that is always good for business,” said the JTB’s Marketing and Communication Manager, Essie Gardner.

She was speaking to JIS News in a recent interview on the NMIA’s award.

Director of Tourism at the JTB, Paul Pennicook, in also welcoming the honour, said that a nation’s airport is essential to the overall development of the economy.

He noted that a world-class facility will attract an influx of leisure, business and domestic travellers, which will benefit a number of sectors.

Known as the world’s premier passenger benchmarking programme for airports, the ASQ, organised by the Montreal-based ACI, delivered over 550,000 in-depth passenger surveys at over 300 airports across more than 80 countries worldwide in 2015.

Last year’s results represent the world’s best in class airports where improving the customer experience is concerned, appraised by passengers while they are travelling and the experience is fresh in their minds.

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IMAGE: www.nmia.aero