A leading legal expenses insurance provider has announced an extension of its long-standing partnership with Sabio Group to support a multi-year digital transformation project.

The initiative will see the organisation migrate from its current Avaya OnDemand contact centre platform to a modern Avaya Experience Platform (AXP), marking a significant shift from private cloud to public cloud infrastructure.

The move underscores the legal insurance providers’ commitment to enhancing customer service capabilities and operational efficiency in an increasingly digital landscape.

The migration to Avaya’s Experience Platform will provide a more agile, scalable, and feature-rich contact centre solution, enabling the company to better serve its clients and adapt to evolving market demands.

Danny Seaborne, Managing Director for Sabio Group in the UK and South Africa, said: “We’re genuinely thrilled to continue our journey with this significant and long-standing customer of ours at Sabio, as they embark on this transformative project.

“Our extensive expertise and track record as a trusted partner have been pivotal in securing this new opportunity. The migration to Avaya’s Experience Platform represents a significant leap forward in their contact centre technology, and we’re confident it will deliver substantial benefits to them and their customers.”

The decision to select Sabio for this critical project was influenced by Sabio’s deep understanding of their operations and its proven ability to navigate complex technological transitions. Sabio has previously guided the legal expenses insurer through earlier stages of their digital evolution, from legacy on-premises systems to private cloud solutions.

Danny added: “This project demonstrates the growing demand for Avaya’s CCaaS offering in the market. It offers a compelling, feature rich solution which is appealing to organisations looking to enhance customer service and customer experience.”

The migration is scheduled to commence immediately, with Sabio providing comprehensive support throughout the transition process.

Steve Joyner, Vice President UK&I at Avaya, said: “In today’s customer-first experience economy, businesses across all industries are seeking to differentiate themselves and gain a competitive edge through the continuous delivery of exceptional customer experience. 

“By enabling significant improvements in both employee experience and customer experience, Avaya Experience Platform enables the differentiation required to drive business growth. We’re proud our technology is supporting this legal practice on the next phase of its transformation journey.”