Assistant Postmaster General of Operations Lloyd McField has been named the Cayman Islands Government Employee of the Month for January 2014. Mr. McField also won the Chief Officer’s Choice Award and was presented with both at the Airport Post Office on Wednesday by Deputy Governor Hon. Franz Manderson and Alan Jones, Chief Officer in the Ministry of Planning, Lands, Agriculture, Housing and Infrastructure.

Mr. McField was the first Cayman Islands Postal Service employee to be selected for these awards and the first within the Ministry to win the Employee of the Month award.

The Pursuit of Excellence Awards were introduced in 2011/2012 by the Deputy Governor. Every month, heads of departments nominate staff members who consistently deliver results and exemplify the Civil Service Values and Public Servants’ Code of Conduct. Chief Officers review the list of nominees within their respective ministries and portfolios and select the Chief Officer’s Choice recipients.

The list of Chief Officer’s Choice recipients is then presented to and reviewed by the executive selection committee, which consists of the Deputy Governor and Chief Officers. The committee chooses the Employee of the Month from the short-listed candidates and/or Chief Officer’s Choice recipients.

Mr. McField has had a career at the postal service spanning 28 years and has been recognized for his abilities to bridge the gap between senior managers and line staff, an essential element for the smooth running of his department.

“Mr. McField has the greatest team spirit and is truly a champion of change within the Cayman Islands Postal Service,” stated Postmaster General Sheena Glasgow.

“He consistently puts the needs of customers and the department above his own.  If a customer is looking for a letter which is not trackable, it is common for him to lead the search through hundreds of letters, at more than one postal facility and at the airport warehouses. He goes even further to contact airlines about mail dispatches or liaise with overseas postal administrations. He simply dedicates the effort and time required to locate that item,” Ms. Glasgow said.

“He understands that mail processes must become more efficient and that improved customer service is critical to the future survival of the postal service.  He understands that the Universal Postal Union (UPU) standards are increasingly influential in how mail processes change over time,” she added.

Mr. McField routinely goes above and beyond his regular duties and steps in whenever there is need for an extra hand. He has been known to clean the male restroom on several occasions; he sorts mail if a section or particular postal facility is short staffed, or if mail volumes are simply heavy.  If the driving team is short, he will drive a mail van to ensure the mail gets to its next stage in the delivery process.

“His acceptance of added work enabled the Postmaster General to implement a restructuring plan that was based on natural attrition. He took on these added duties, worked longer hours when necessary, took less vacation time, and did so without ever asking for financial compensation, because he understood the department’s and government’s budgetary restrictions,” Ms. Glasgow stated.

Mr. Manderson also congratulated Mr. McField and thanked him for his service.

“This recognition symbolises and reinforces the values and standards that we expect all staff to exhibit. You serve as a role model for all Cayman Islands civil servants,” he stated.

“I was told that you ‘have eyes everywhere’, because you are particularly adept at spotting accidents in mail operations before they happen; and if they do, you usually address the situation without being asked. I know that you strive to provide your customers with quality customer service,” Mr. Manderson added.