Veteran Caribbean hotelier Jeremy Jones has been named Sandals Resorts International’s Corporate Director, Resort Operations – Jamaica.

Previously Director, Government Affairs and Corporate Services, Jones, who has more than 35 years’ experience in the hospitality industry, will assume responsibility for working with all resorts in Jamaica to maximize performance and profitability as well as team member satisfaction, in addition to some of his existing responsibilities. 

According to Executive Chairman Adam Stewart, Jones’ newly created role will include oversight of resort maintenance and upkeep, operational enhancements and larger renovations alongside the technical services team. “Jeremy shall also take the lead on developing and executing specific training initiatives to enhance and improve customer servicedelivery, and implement strategies for greater accountability amongst team members,” said Stewart.

“This is a phenomenal opportunity which I undertake with humility, gratitude and a sense of purpose,” said Jones, who has spent the past 25 years with the Sandals organization.

He previously held the post of Regional Director – Eastern Caribbean and was responsible for reviewing and implementing corporate policies in St. Lucia, Antigua, Grenada and Barbados, providing leadership and direction to general managers in the region.

Jones’ impressive history with the company began in 1997 when he was appointed General Manager at Beaches Negril. He then became General Manager of Beaches Turks and Caicos, a role he held for six years overseeing significant expansion projects, reducing labor and operational costs, increasing guest satisfaction and his passion, building team morale.

In 2005, he returned to Jamaica to take up the reins as General Manager at Sandals Whitehouse. Almost five years later, he was appointed to spearhead operations in the Eastern Caribbean.

We applaud Sandals Resorts International for continuing to strengthen its company philosophy of paying attention not only to guest satisfaction but also ensuring that its 18,000-strong team members are supported and valued in their roles.

Bevan Springer is the President and CEO of Marketplace Excellence, a global public relations, marketing and media company.