It’s generally understood and agreed that elements such as sustainable and efficient operations, effective sales and marketing programs, top-notch customer service and robust public relations services are essential for business success.
But according to leading Caribbean hotelier, Sanovnik Destang, executive director of the family-owned and -operated Bay Gardens Resorts in St. Lucia, an equally important factor in the equation must be happy staff.
I caught up with Destang in San Juan, Puerto Rico earlier this month before the official start of the 40th Caribbean Travel Marketplace. We covered a lot of ground, including the return to in-person meetings, the importance of technology, intra-Caribbean travel challenges, the performance of St. Lucia’s tourism sector, including the return of group business, and what particularly piqued my interest: the need to invest in team members who make hotel operations tick day in, day out.
Click the video below to hear what he had to say. |
