From your business advisors or friends in business domains, you must be getting the recommendation of field service software as these have garnered immense popularity by positively impacting the operational efficiency of businesses. If you are considering giving it a try, then here is a list of five advantages you can expect from the use of Field Service Software.

More Efficient Field Workers

Field workers can become more prepared about the job in hand as the FSM software can be utilized as a tool to provide them real-time access to service relevant information such as optimal route to the site, list of tools and spare parts required, customer contact numbers, service history of the customer, service warranty, and contractual commitments, etc.

Need not to say that being handy with this type of information, enhance the efficiency of the field workers; they can reach job-site on time and execute faster services.

Optimal Usage of Resources

An FSM software is designed to ensure the optimal usage of the resources. It allows the managers to geo track the locations of the field agents and accordingly he can assign the jobs to nearest available field agents.

For instance, if an agent A is at XYZ location and a new service request is received for the same or nearby location, then instead of assigning it to any random field agent, the manager can assign it to agent A so that the service request can be attended at the shortest possible time.

Better Control Over Data

The software improves the professionalism of a business by giving it more control over its data. The software functions as a cloud database that can store all of your business-related information at a centralized location. Thus, every employee can have real-time access to the data, which avoids time wastage on file sharing.

Real-time Visibility

Infield services, monitoring the field workers and field activities is a big-time challenge owing to the lack of visibility. But FSM software offers real-time visibility concerning the live location of the field workers, job status, the actual time of check-in and check-out from a job, time taken to complete a task etc.

Better Customer Experience

Integrating an FSM software into your business process streamlines the operation in the right way enabling your team to respond faster to the customer requests with increased responsiveness. Also, the route map of the field agent can be shared with the client so that he can also live track the service agent and stay informed about ETAs, delays etc. Other factors concerning customer’s conveniences such as onsite payment settlement and invoice generation are also taken care off.

Conclusion

Though you term the above-mentioned points as business advantages, however, these are indeed the necessities of new-age businesses to stay competitive. So, leverage these advantages and let your business achieve better operational efficiency and customer satisfaction.

Author Bio: Bhupendra Choudhary is Business Head of FieldCircle – a leading field service management software company.